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Contact Ceenovo · Sales · Support · Factory Visits
Contact Ceenovo for a Quote or Factory Visit
Tell us about your project and we will respond within 24 hours on working days. Whether you need a quotation, want to visit the factory, or have a question about a product, this is the fastest way to reach the Ceenovo team. Share the product line, the quantity and your country, and the right engineer or sales person will come back to you.
Reach Us
How to Get in Touch With Ceenovo
Choose the channel that suits you. For a quotation, the inquiry form at the bottom of the page is usually fastest — it captures everything our team needs to reply with a price instead of a follow-up question.
Email
Phone & WhatsApp
Address
Room 901, Heli Xin Industrial Building, Building 38, Third Industrial Zone, Mashantou Community, Matian Street, Guangming District, Shenzhen, China
Service Time
9:00 a.m. – 6:00 p.m. (UTC+08:00, Beijing)
Find Us
Our Factory Is in Shenzhen
Room 901, Heli Xin Industrial Building, Building 38, Third Industrial Zone, Mashantou Community, Matian Street, Guangming District, Shenzhen, China. We welcome visits and video tours.
Explore
While You Are Here
Not ready to send a message yet? These pages will answer most of the questions a first-time buyer has.
All Products
Browse the full range — signage, kiosks, touch monitors, player boxes and translation terminalsAbout the Factory
See the factory, the production lines and the quality process before you visitDigital Signage Displays
Indoor and outdoor advertising screens, meeting room displays and moreFAQ
Questions Before You Contact Ceenovo
The questions buyers ask before sending a message — on response time, requesting a quotation, visiting the factory, languages and the best way to reach us.
How quickly will I get a reply to my inquiry?
We respond to every inquiry within 24 hours on working days. The form asks for the product you are interested in and your country, so your message is routed to the right team and the first reply can already address your project instead of just acknowledging it.
How do I request a quotation (RFQ)?
Send us the product or product line, the quantity you expect and your destination country, and we will come back with a quotation. For a customised or OEM and ODM project, also describe the application and the environment it runs in, so the quotation reflects the configuration you actually need rather than a catalog price.
Can I visit the factory or arrange a video tour?
Yes. We welcome factory visits and third-party audits, and we can arrange a video tour for buyers who cannot travel. Tell us in your message when you would like to visit, and we will schedule it. The About page shows the factory, the production lines and the quality process before you arrive.
Which languages can I write or speak in?
Our sales and support team works in English, and our products support more than 140 languages at the device level. If your project needs a specific language at the counter or on the screen, mention it in your message and we will confirm coverage for your market.
What is the best way to reach you?
The quickest way is the inquiry form on this page, because it captures everything we need to start a quotation. You can also email us or reach us by phone and WhatsApp during working hours. For existing orders, reply to the same thread so our team has the full history.
Send an Inquiry
Tell Us About Your Project
The more you share up front, the more useful our first reply will be. We respond within 24 hours on working days.